CrowdStrike Supplier FAQ

To have an invoice processed and paid, make sure that you have met the requirements on the following checklist:

• Has your company been registered and set up in the preferred supplier portal? For questions regarding the supplier portal, portal account activation, or portal account access, please email vendor_administrator@crowdstrike.com.
• Is a valid and correct CrowdStrike purchase order number provided on the invoice? Most CrowdStrike purchases must be preceded by the issuance of a valid CrowdStrike purchase order number. Sending an invoice without valid purchase order may result in processing and payment delay and will be return unpaid. If you are unsure on how to get a valid CrowdStrike purchase order number, contact the CrowdStrike employee who requested your goods or services and request the purchase order number.
• Is your company’s purchase order email current? CrowdStrike emails a copy of the purchase order to the provided and registered email received to every vendor. If you have not received CrowdStrike’s purchase order emails, contact the CrowdStrike employee who requested your goods or services and request the purchase order number and ask if the information on file is current.

The recommended option which allows for the fastest invoice processing will be to use the supplier portal or using the CrowdStrike purchase order email to flip incoming purchase orders into invoices right from the email notification link.

Ask the CrowdStrike employee who is making the purchase for a valid CrowdStrike purchase order. Sending an invoice without a valid purchase order may result in processing and payment delays.

Below is an example of what a PO looks like.

Buyer Hold: The PO is approved but requires your customer to review it

Cancelled: The PO is cancelled and does not need to be fulfilled

Closed: The issued PO was received and then closed, either manually or automatically within the portal

Currency Hold: The PO is on hold due to a currency exchange rate issue

Error: Something is wrong with the PO; contact the CrowdStrike employee who requested your goods or service

Issued: The PO was approved and sent to you.

Draft: Invoice created but not yet submitted. Only invoices in Draft status can be updated and cancelled

Processing: Invoice is transferred to CrowdStrike

Pending Approval: Awaiting further approval from CrowdStrike

Approved: Invoice accepted for payment; it will be paid according to the payment terms and payment schedule contractually agreed upon between CrowdStrike and the supplier

Dispute: This invoice has been rejected

If you have not received a purchase order number for goods or services pending invoice, please ask the CrowdStrike team member placing the order with your company to confirm your correct purchase order number. Please note that pre-approved exceptions to this policy will not require purchase order information. Invoices with correct purchase order references can then be sent to CrowdStrike’s standard apinvoices@crowdstrike.com inbox for processing.

If you have received a CrowdStrike purchase order and have questions, contact the CrowdStrike employee who is making the purchase.

For invoice or payment related inquiries, please contact apqueries@crowdstrike.com. For Procurement or purchase order related inquiries, please contact cs-purchasing@crowdstrike.com.